TICKET SALES

A.- ADVANCE TICKET SALES

Advance ticket purchases may be made as of the publication of this Cultural Information Bulletin, through:

Ticket Sales at GIGLON

www.giglon.com

Procedure for Purchasing Tickets:

1. Select the ticket(s) you wish to purchase..
2. Fill in the details requested on the purchase form..
3. Proceed to pay the price according to the instructions on the screen..
4. Confirmation by email:
   Once the purchase process is complete, you will receive a confirmation email with your online ticket, which you can view and print.

Importante:

• Access to the event:
  Please bring your printed ticket with you to gain access to the event..
• Valid ticket:
  Even if multiple copies of the ticket are printed, only the first ticket presented will be considered valid.
  Those attempting to enter with copies of the ticket after the original will not be permitted access..
• Payment method:
  Payment for tickets will be made by credit card.

Distribution Expenses:

• Advance sales service:
  An 8.47% distribution fee will be applied to each ticket.

En la taquilla situada en la Cabina de Información de la Casa de la Cultura “Carmen Conde”.

Tickets for all scheduled shows will go on sale on Thursdays and Fridays, from 1:00 p.m. to 2:00 p.m. and from 8:30 p.m. to 10:00 p.m., and one day before the date of the event or show, from 8:30 p.m. to 9:30 p.m. (except for children’s activities on Sundays), as well as two hours before the start of the event. These tickets will be those that have not been sold through the advance sales service provided by GIGLON.

Seat reservations cannot be made by telephone, except in the case of persons with motor disabilities (wheelchair users).

B.- SALE OF TICKETS WITH DISCOUNTS

• All spectators who purchase their ticket at a reduced price must present the document proving their eligibility at the time of purchase and when entering the venue.
• Spectators who are entitled to any type of discount must inform the box office staff before purchasing their ticket.
• The following discounts will be applied:
  • Pensioners, retirees, and students of the Department of Culture: 50%.
  • Holders of the Youth Card and students of the Professional Conservatory of Music of the Regional Ministry of Education of the Community of Madrid –only for musical performances–: 25%

DISCOUNTS ONLY APPLY TO TICKETS COSTING MORE THAN €6.

VENUES FOR CHILDREN’S SHOWS WILL NOT BE ELIGIBLE FOR ANY TYPE OF DISCOUNT.

DISCOUNTS CANNOT BE COMBINED. THE MOST BENEFICIAL DISCOUNT FOR THE CUSTOMER WILL BE APPLIED.

C.- CLAIMS

• Please check the details of the tickets purchased and take care to keep them safe, as once they have been collected from the box office, they cannot be replaced or refunded, even in cases of loss, theft, damage, or destruction.

• No claims regarding the purchase will be accepted once the ticket has been paid for.

D. MODIFICATION OR CANCELLATION OF PROGRAMS

• The Organization reserves the right to change the schedule when justified circumstances so require. Any changes will be communicated in a timely manner.
• No changes to the information provided, except for the complete cancellation of the show, will entitle you to a refund of the ticket price.
• Information regarding performances has been provided by the companies. The advance notice required to prepare the program in as much detail as possible may result in last-minute changes. These modifications are in no way the responsibility of the Theater.

E.- GENERAL RULES ON PURCHASING TICKETS.

• Tickets not collected from the box office on the day of the performance will be destroyed at the end of the performance.
• Please keep your tickets during the performance; they may be required by the ushers or the theater manager.
• In accordance with evacuation regulations, each ticket corresponds to one seat and one attendee, regardless of age.
• The box office closes 5 minutes before the start of the performance, and tickets cannot be purchased after that time.
• The Management reserves the right to limit the number of tickets per person that can be purchased at the box office.

2.- GENERAL RULES

• The theater will open its doors 30 minutes before the start of each act or show.
• Please be PUNCTUAL. Once the performance has begun, under no circumstances will access to the auditorium be permitted until the first intermission, if any. Access to the auditorium is not guaranteed after leaving during the performance.
• To respect the rights of creators and artists, no type of audio or visual recording (cameras, video cameras, or cell phones) is permitted on any type of device, except with the express prior authorization of the theater manager or the Cultural Center’s management.
• Please avoid any type of noise during performances and concerts (watches, candy, etc.). Please TURN OFF YOUR MOBILE PHONES or any other communication or information devices.
• Food, bottles, cans, etc. are not allowed in the hall.
• Smoking is not permitted in the Casa de la Cultura building, nor are there any designated smoking areas (Law 28/2005 of December 26).
• The duration of the shows is approximate. The intermission or break, if any, lasts between 15 and 20 minutes.
• Activities programmed by entities, associations, or groups will be governed by the same rules that apply to shows programmed by the Cultural Center, unless expressly indicated otherwise.
• Children: The minimum age for admission to the Hall is 5 years, except for shows programmed for children under that age. In all cases, minors must be accompanied by an adult. In order to ensure that the audience in the Hall does not exceed its capacity, all children between the ages of 0 and 14 are considered children.

When the show admits children under 5 years of age, and in order to comply with Evacuation Regulations, baby strollers will not be allowed in the auditorium and must be left in the entrance hall of the Casa de la Cultura.

• Our ushers are authorized to ask anyone who fails to comply with these rules to leave the theater.

The personal data collected will be incorporated and processed in the corresponding file, registered in the Personal Data Files Registry of the Data Protection Agency of the Community of Madrid (www.madrid.org/apdcm), and may be transferred to the Public Body that requests it for the same purpose, in addition to other transfers provided for by law. The body responsible for the file is the Majadahonda City Council, and the address where the interested party may exercise their rights of access, rectification, cancellation, and opposition is Plaza Mayor No. 3, all of which is reported in compliance with Article 5 of Organic Law 15/1999, of December 13, on the Protection of Personal Data..